500f Privacy Policy — Personal Data Protection for Users
This Privacy Policy describes how 500f collects, uses, stores, and protects the personal information of users who register and use our platform in Malaysia.
Effective date: 1 January 2026. By using the 500f platform, you agree to the privacy policy set out here.
What information do we collect from users?
500f collects various types of information to keep the platform running properly and to deliver the best experience for users. This information is collected during registration, day-to-day platform use, and through automated technologies.
Account and personal information
When you register an account on 500f, we collect your full name, date of birth, email address, phone number, and any identification information required for identity verification. This is a basic requirement to ensure account security and comply with applicable legal obligations.
Device and browser information
Our platform automatically records technical information such as device type, operating system, web browser version, IP address, screen resolution, and language preference. This data is used to optimise how the platform displays on your device and to resolve technical issues more efficiently.
Payment information in Malaysian Ringgit
To process deposits and withdrawals in Malaysian Ringgit (RM), we store information related to the payment method you use — including your eWallet account name or bank account holder name. Full account numbers and sensitive payment details are not stored directly by 500f; they are handled through third-party payment providers that operate to industry security standards.
Usage data and platform activity
We record in-platform activity such as betting history, games played, login times, account settings preferences, and interactions with specific features. This data allows us to deliver more effective customer support and better understand how users engage with the platform.
Summary of data collected
- Account Information: Name, email, date of birth, phone number
- Device & Browser: Device type, OS, browser version, IP address
- MYR Payments: Account holder name, payment method used
- Platform activity: Game history, login activity, account settings
- Cookies: Browser preferences, login sessions, basic analytics data
How is this information used?
Account information is used to verify your identity, process secure logins, restore access to locked accounts, and ensure that only the legitimate account owner can access their funds and sensitive information.
Payment information is used solely to process incoming MYR deposits and outgoing withdrawals, and to verify that transactions are carried out by the legitimate user as a safeguard against fraud.
Activity history and device technical information help the 500f support team identify and resolve user issues faster, without requiring you to explain every detail from scratch.
Aggregated (non-individual) usage data helps the 500f technical team understand which features are most used, identify performance issues, and make informed decisions about upcoming platform updates.
How do we use cookies and tracking?
Cookies are small text files stored on your device when you visit the 500f platform. We use cookies for several different purposes:
- Session Cookies: Keeps you logged in as you navigate between pages on the platform, so you don't have to sign in again each time. These cookies are automatically deleted when you close your browser.
- Preference Cookies: Saves your language preference, display settings, and other customisations you have configured in your account, ensuring a consistent experience every time you return to the platform.
- Basic analytics cookies: Collects usage data in non-personally identifiable form to help us understand platform traffic and general usage patterns.
You can manage your cookie settings through your web browser. Please note, however, that disabling session cookies may affect the login functionality and your overall experience on the platform.
Data storage, security, and third-party sharing
How is your data stored and protected?
All 500f user data is stored on servers protected by SSL encryption and strict technical security measures. Access to user databases is restricted to authorised personnel with a legitimate business need. User passwords are never stored in plain text — they are processed through an irreversible hashing algorithm.
We retain user data for as long as necessary to fulfil the purposes stated in this policy, or for as long as required under applicable Malaysian law. Once no longer needed, data will be securely deleted or anonymised.
Is your information shared with third parties?
500f does not sell, rent, or trade users' personal information to any third party for marketing or commercial purposes. However, information may be shared in the following limited circumstances:
- Payment providers: Transaction details required to process MYR deposits and withdrawals are shared with licensed payment providers who are bound by strict confidentiality obligations.
- Legal requirements: 500f will disclose user information to the relevant authorities where required by court order or applicable Malaysian law.
- Fraud prevention: In cases of suspected fraud or illegal activity, relevant information may be shared with the appropriate authorities for further investigation.
User rights over their personal data
As a registered 500f platform user, you have several rights regarding the personal data we hold about you. These rights can be exercised by contacting our support team via the email provided.
You have the right to request a copy of the personal information we hold about you. Requests will be processed within 14 business days.
If any information on file is inaccurate or outdated, you can request a correction through your account settings or by contacting our support team directly.
You may request deletion of your account and personal data, subject to record-keeping requirements mandated by law.
To exercise any of the above rights or for any privacy-related enquiries, please contact our team at: [email protected]
Any changes to this Privacy Policy will be published on this page along with the new effective date. Continued use of the 500f platform after such changes are published constitutes your agreement to the latest version of this policy.
Contact us about privacy
For enquiries about this privacy policy or to exercise your rights:
Privacy email: [email protected]
Support email: [email protected]
We will respond to privacy enquiries within 3 business days.
FAQYour data is safe with 500f
User privacy is our priority. If you have any further questions or would like to review the information in your account, log in or register to start using our platform safely.